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Customer Support


Context Help

If you get lost inside our Control Panel, the first step you should take is to press the Help button, which is present on each page. A context menu will open. It contains thorough info about all the actions that you can perform on the page in question. Each pop-up menu shows up on the same page so that you can quickly return to your work.

Video Tutorials

We have a rich selection of how-to video clips clarifying how to use our hosting Control Panel. They're made for those of you who would like to see how things are being done instead of just reading articles. In this way, everyone can swiftly get to know our web hosting Control Panel by merely watching our step-by-step tutorial videos.

F.A.Q.

If you can't discover the answer you are looking for, take a glance at our comprehensive FAQ section, which contains questions asked by real individuals and offers real solutions. We periodically "revamp" our FAQ database with new articles in an attempt to embrace all the new additions and innovations associated with our platform.

Ticketing System

If you still can't find the solution you need in the Frequently Asked Questions section either, you can contact our excellent team of customer service technicians available 24x7x365 and ready to assist you with any query. Each support ticket you send will be responded to within one hour (the average ticket response time being just 20 mins), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 276821

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com


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